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If you have questions or concerns about one of our products or services, please fill out the form below and a member of our team will get in touch as soon as possible.

Return & Shipping Policy

At Divine Nails Market (DNM) our goal is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to DNM within 15 days of receipt of item(s). Damages or missing items must be noted on the Bill of Lading, which must also be signed by the freight driver for those items.

Claims for damaged or missing items must be received by DNM within 24 hours of receipt of merchandise. Customer is responsible for ensuring that DNM has received his or her claim for damaged or missing items. Credit will not be issued until we have received and inspected condition of item. You have the option of exchanging the item(s), receiving a refund, or using as store credit. Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, once we receive the product we will credit your account.

Please allow 15-30 days for a credit to appear on your credit card statement.  If payment was made by check, the refund check will be issued within 15 business days from the date of return, and a restocking fee of 15% will be charged on all return items.  If terms and conditions are not met (see Terms and Conditions section below), DNM reserves the right to refuse the return or to charge a restocking fee of 30%. Any refused return will be shipped back at customer’s expense.

How to return or exchange an item:

In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number.  To request an RMA number, call 312-833-2862.      

Place item in its original packaging into a shipping carton. Include the invoice and the reason for the return. If defective, please specify the defect. 

The RMA number must be clearly written on the shipping carton. If you received a label in the email, tape it to the outside of the carton.  We recommend that you insure the package and ship via a traceable method.  Return shipping charges are the responsibility of the customer.

Send pre-authorized returns to:

      DIVINE NAILS MARKET 

      609 LACROSSE AVE 

      WILMETTE, IL 60091

Terms and Conditions:

All returned or exchanged items must be in new condition, in their original packaging, and must include all packing material,  blank warranty cards, manuals, and all accessories.

Defective items may be repaired or exchanged for the same model or manufacturer’s equivalent model. DNM is not responsible for any consequential or incidental damage resulting from use of any merchandise bought from us.

No refunds are given on shipping and handling charges. DNM is not responsible for lost or damaged packages.

No Return/Exchanges On:

Promotional items.

Special and customized order items.

Spa pedicure and any accompanying Furniture.

Furniture and fixtures

Vinyl signs and banners.

Gel polishes, lacquers and dip powders with broken holographic seal.

No returns on sanitation equipment.